Return and Refund Policy

Last Update: 08 April 2026

At The Antique Leather, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes returns and refunds are necessary, and we want to make this process as seamless as possible for you. Please read our Return and Refund Policy carefully to understand your options and obligations when returning a mobile phone case purchased from us.

1. Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your mobile phone case must be unused, in the same condition that you received it, and in its original packaging. It must also be accompanied by proof of purchase, such as a receipt or order number.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

3. Exchanges

3.1 Received a defective or wrong product

If you receive a defective, damaged case or a different item then the invoice, please contact us immediately at admin@theantiqueleather.com.au. We will arrange an exchange for a perfect item once the defect/ fault has been verified. In such cases, The Antique Leather will bear the cost of return shipping. If we require the item to be returned for verification, you will be asked to provide a copy of the shipping invoice via email. Upon successful verification in your favor, the shipping cost will be reimbursed promptly.

3.2 Wrong Item Purchased

If you accidentally purchase the wrong phone case model and realize it after receiving your order, please do not open or use the product.

You may return it to us for an exchange under the following conditions:
* You will be responsible for both the return shipping cost and a small exchange fee.
* Please visit the link below to complete your exchange procedure.

Complete The Exchange Procedure

4. Change of Mind & Non-Fault Returns

We truly understand your situation and respect your decision. If you have purchased the wrong item, changed your mind, or no longer need the item, you are welcome to return it for a refund. However, we encourage you to consider exchanging it for another product from the theantiqueleather.com.au website, as this may better meet your needs.
If you prefer a refund, please follow the steps below carefully:
 

Return the Item

  • Please send the item to: 12 Tarton Road, Holden Hill SA 5088, Australia
  • Return shipping costs are the responsibility of the buyer.
  • Include your invoice number and the reason for return. This helps us identify your order and process your return more efficiently. Missing information may delay or cancel your refund.

Restocking Fee

  • 30% restocking fee: If the product is returned in the same condition as received, you will be refunded 70% of the product price.
  • 50% restocking fee: If the product has been opened (not in resalable condition), you will be refunded 50% of the product price.

Refund Timeline

  • Refunds will be processed within 7 days from the date we receive the returned item.

Refund Confirmation

  • Once your refund is completed, you will receive a notification from the payment gateway you used for your purchase.
  • Please note that Coral Case may not send a separate email regarding the refund.

5. Non-Refundable Items

Please note that certain items are non-refundable, including:

    • Gift cards

    • Downloadable software products

    • Personalized or customized mobile phone cases

6. Shipping

You will be responsible for paying for your shipping costs when returning a leather product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. How to Initiate a Return

To initiate a return, please contact us at admin@theantiqueleather.com.au to obtain a return authorization. Once authorized, please securely package your product and ship it to:

The Antique Leather PTY LTD

12 Tarton Road, Holden Hill, SA 5088

Please ensure that the return package is adequately protected to prevent damage during transit.

8. Condition of Returned Items

We reserve the right to refuse returns that do not meet our return criteria. If your product is returned in unsatisfactory condition, we may reject the return or deduct a restocking fee from your refund.

9. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at admin@theantiqueleather.com.au. Our customer service team is available to assist you and address any concerns you may have.

Contact Information

Address: 12, Tarton RD, Holden Hill, SA 5088, AU

Phone: +61 884271839

Email: admin@theantiqueleather.com.au

ABN: 74689194376

Policy Updates

We reserve the right to update or modify our Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

By purchasing, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.

Thank you for choosing The Antique Leather for your needs. We appreciate your business and strive to provide you with the best shopping experience possible..